We are available to assist you Monday–Friday, 8AM–4:30PM PST (West Coast Time).
To place an order, please have the item numbers, item names, and order quantities ready before you call.
For fax and email orders please include a daytime phone number.
Free Freight Not Available to Remote Postal Centres. If you are located in a remote area, please check the Canada Post Remote Postal Centres table to see if you qualify. Please Mention this Online Discount when Ordering.
*Closeout Items Do Not Contribute Towards This Discount. For Example, If You Order $450 of Regular Merchandise and $100 of Closeout Merchandise, You Will Not Receive Free Freight.*
To process your order quickly, please have the following available:
Note: For fax or email orders, please include shipping instructions and a phone number where you can be reached during the day. Our customer service will attempt to contact you within one business day of recieving your order. If we have not contacted you within this time, please call us to make sure that we received your order.
While we strive to keep every item in stock, shortages do occur from time to time. It is a good idea to have a couple of alternative items in mind when you place your order.
The minimum order amount is $50. Orders must be placed at the minimum quantities as listed in the catalog. Minimum quantities are based on the number of items in a package. This means that if the minimum quantity for an item is 2 dozen, you must order in multiples of 2 dozen, i.e.–2 dozen, 4 dozen, 6 dozen, etc.
We accept Visa, Mastercard, Certified Checks, Post Office Money Orders and Wire Transfers. A deposit may be required on certain orders. School orders will be shipped to the school on an open account, with payment due within 10 days of delivery. For accounts other than schools, payment will be due within 30 days of the invoice date. A service charge will be added to past due balances.
Prices listed are wholesale and Net FOB our warehouses. All orders are subject to appropriate provincial and local taxes unless you provide the proper tax exemption information in writing. Prices are subject to change without notice—we will ship your order at the current price unless price confirmations are specifically requested.
All merchandise is shipped from our warehouses by UPS, Bus or Truck. Shipping charges will be added to your invoice. Shipping charges can range from between 5% to 20% of your order, depending on several factors, including 1) the size and weight of the merchandise ordered, 2) your proximity to a major city. Smaller orders will usually be charged more freight (Larger shipments get a volume discount from the shipper), and if you live in a rural area your freight will also be higher. Orders are usually shipped within 24 hours of receipt. Transportation times vary according to your proximity to a major city. Most orders take from 4–8 days to arrive, but never more than 14 days. Overnight & Second Day service is available but very expensive.
If your order is shipped in multiple boxes, it is possible that they might not arrive all together. Before signing for your shipment, please count the boxes to ensure that they are all present. If any are missing, make sure that the person delivering marks down how many boxes you have received. This will make it easier for us to track the other boxes should they go missing.
We pack your merchandise very carefully but we cannot be responsible for damage in transit. We advise that you inspect and count your packages before signing the delivery papers.
If you receive a shipment that appears damaged, do not sign for it! Please follow the instructions below:
Refuse delivery. Do not sign the delivery papers. Contact us for a replacement shipment.
Do not sign the delivery papers until the carrier indicates the extent of the damage on your copy of the delivery papers. Contact us with details of the problem.
If any hidden damage is found after the delivery, please contact us with the details.
Please check your order and make sure that nothing is missing as soon as the packages arrive. If you receive merchandise in error, have a claim for defective merchandise, or are missing part of your order, please contact Customer Service at 1-800-665-5656 to obtain a Return Authorization Number (RA#). Please do not return the package before contacting us. We must have your claim or request within 10 days of your receiving the merchandise. Your returned merchandise must be received within 20 days after the RA# is issued. The RA# must be marked on the outside of each carton to be accepted by our warehouse.
The merchandise shown in this catalog is not intended for use by children under the age of five. All prices, colors, and minimum quantities are subject to change without notice. Please confirm when placing your order. We regret any typographical or pricing errors in this catalog but we cannot be held responsible for them.