Getting HelpWe are always available during business hours to answer any questions you might have. Call us toll free at 1-800-665-5656, and we'd be happy to help you. Our Business hours are: How to Find UsFun Services Canada View Larger Map |
How to Order |
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By Phone: |
Call us toll free at 1-800-665-5656 |
By Email: |
Email the order to mail@funservices.ca |
By Fax: |
Fax a completed order form to 1-604-299-6761 |
Ordering Instructions
ORDERING: To process your order quickly, please have the following available: Your account number or telephone number, Item number, Description, Quantity (in dozens, gross or each). For fax or email orders, also include shipping instructions and a phone numer where you can be reached during the day.
ORDERING TIP: While we strive to keep every item in stock, shortages do occur from time to time. It is a good idea to have a couple of alternative items in mind when you place your order.
MINIMUM ORDERS: The minimum order is $100.00 ($50.00 for schools and organizations). Orders must be placed at the minimum quantities as listed in the catalog.
PAYMENT: We accept Visa, Certified Checks, Western Union and Post Office Money Orders or Wire Transfer. A deposit may be required on certain orders. Payment terms on open accounts is net 30 days. A service charge will be added to past due balances. School orders will be shipped open account with payment due within 10 days of delivery.
PRICING: Prices listed are wholesale and Net F.O.B. our warehouses. All orders are subject to appropriate provincial and local taxes unless you provide the proper tax exemption information in writing. Prices are subject to change without notice - we will ship your order at the current price unless price confirmations are specifically requested.
SHIPPING INFORMATION: All merchandise is shipped F.O.B. our warehouses by UPS, Parcel Post, bus or truck. Shipping charges will be added to your invoice. Shipping charges will range from between 5% to 10% of your order, depending on the size and weight of the merchandise ordered. Orders are usually shipped within 24 hours of receipt. Transportaion times vary according to your proximity to a majpr city. Most orders take from 4-8 days to arrive, but never more than 14 days. Overnight & Second Day service is available but very expensive.
RETURNS & DISCREPANCIES: If you receive merchandise in error, have a claim for defective merchandise or a shortage claim, please contact Customer Service at 1-800-665-5656 to obtain a Return Authorization Number. We must have your claim or request within 10 days of your receipt of merchandise. Your returned merchandise must be received within 20 days after the RA# is issued. The RA# must be marked on the outside of each carton to be accepted by our warehouse. Please inspect your packages as soon as they arrive.
MERCHANDISE DAMAGED IN TRANSIT: We pack your merchandise very carefully and cannot be responsible for damage in transit. Parcel Post shipments are insured. If a Parcel Post shipment is received in damaged condition, notify your post office and give them the damaged carton. DO NOT return it to us. We advise that you inspect and count your packages before signing the delivery papers. If you receive a shipment by U.P.S., truck, bus or express mail containing damaged merchandise, please follow the instructions below: If damaged COMPLETELY: Refuse delivery. Do not sign the delivery papers. Contact us for a replacement shipment. If damaged PARTIALLY: Do not sign the delivery papers until the carrier indicates the extent of the damage on your copy of the delivery papers. Contact us with details of the problem. If damage is CONCEALED: If any hidden damage is found after the delivery, please contact us with the details.
IMPORTANT NOTICE: The merchandise shown in this cataiog is not intended for use by children under the age of five. Color and assortments may vary. We regret any typographical or pricing errors in this catalog but we cannot be held responsible for them.
